Privacy Policy

Privacy Policy

1. Introduction

Black Hawk Metals (“we”, “us” or “our”) respects your privacy & is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store & disclose personal information when you visit our website, enquire about our products or services, request a quotation or conduct business with us.
We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) & the Australian Privacy Principles (APPs), to the extent they apply to our business.
By using our website, you acknowledge the information practices described in this Privacy Policy.

2. Information We Collect

We may collect personal information when you interact with our website, contact our team or engage our services.
This information may include:

• Full name & job title
• Business or organisation name
• Email address & telephone number
• Business, billing & delivery addresses
• Product enquiries, quotation requests & order details
• Technical drawings, specifications & supporting documents submitted with enquiries
• Correspondence with our sales & customer service teams
• Payment, transaction & account information
• Website usage information, including IP address, browser type & device information

We generally collect personal information directly from you, although we may also receive information from your organisation, authorised representatives or other legitimate business sources.

3. How We Use Your Information

We collect & use personal information where reasonably necessary to operate our business, provide our products & services or meet legal obligations.
This may include:

• Responding to enquiries & quotation requests
• Providing information about our metal products & services
• Processing orders, payments & deliveries
• Coordinating material sourcing, manufacturing & logistics
• Communicating about orders, product availability & delivery schedules
• Maintaining customer & supplier relationships
• Improving our website, products & customer experience
• Managing business records & accounting requirements
• Meeting applicable legal, regulatory & contractual obligations
• Sending relevant business communications or marketing information where permitted by law

We do not sell personal information to third parties.

4. Technical Drawings & Commercial Information

When requesting custom castings, specialised materials or other products, you may provide technical drawings, specifications, measurements or project documentation.
We use this information to assess your requirements, prepare quotations, investigate sourcing options & coordinate supply.
Where necessary, relevant documentation may be shared with manufacturers, suppliers or service providers involved in fulfilling your request.
We take reasonable steps to protect commercially sensitive information from unauthorised access, use or disclosure.
If your documentation is subject to specific confidentiality requirements, please notify our team before submitting it.

5. Website Analytics & Cookies

Our website may use cookies & similar technologies to support website functionality, understand visitor behaviour & improve the browsing experience.
These technologies may collect information such as:

• Pages visited & time spent on our website
• Browser & device information
• General geographic location derived from IP addresses
• Referral sources & website interactions

We may use third-party analytics services to help understand website performance.
You can manage or disable cookies through your browser settings. Some website features may not function as intended if cookies are disabled.

6. Disclosure of Personal Information

We may disclose personal information to third parties where reasonably necessary to conduct our business.
These parties may include:

• Metal manufacturers, mills & material suppliers
• Freight, courier & logistics providers
• Website hosting, IT & technical service providers
• Payment processors & accounting service providers
• Professional advisers, including accountants & legal representatives
• Government authorities or regulators where required by law

We take reasonable steps to ensure third parties handle personal information appropriately.

7. Overseas Disclosure

As an importer & distributor of metals, Black Hawk Metals works with international manufacturers & suppliers.
In some circumstances, personal information or business contact details may be disclosed to overseas recipients to facilitate sourcing, quotations, manufacturing or delivery.
Where required by applicable privacy laws, we take reasonable steps to ensure overseas recipients handle personal information consistently with relevant privacy obligations.

8. Storage & Security

We take reasonable technical & organisational measures to protect personal information against misuse, interference, loss, unauthorised access, modification & disclosure.
These measures may include secure systems, access controls & appropriate information-handling procedures.
Although we take reasonable precautions, no internet transmission or electronic storage system can be guaranteed to be completely secure.
We retain personal information for as long as reasonably necessary for legitimate business purposes or as required by law. When information is no longer required, we take reasonable steps to securely destroy or de-identify it.

9. Marketing Communications

From time to time, we may contact customers or business contacts with relevant information about our products, services or company updates.
Where required, we obtain appropriate consent before sending marketing communications.
You may opt out of receiving marketing emails at any time by following the unsubscribe instructions provided or contacting us directly.

10. Accessing & Correcting Your Information

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or outdated.
To make a request, please contact us using the details below.
We will respond within a reasonable timeframe & handle requests in accordance with applicable privacy laws.
In certain circumstances, access may be restricted or refused where permitted by law. Where appropriate, we will explain the reason.

11. Third-Party Websites

Our website may contain links to external websites operated by third parties.
We are not responsible for the privacy practices, security or content of these external websites.
We recommend reviewing the privacy policies of third-party websites before providing personal information.

12. Privacy Complaints

If you have concerns about how we collect, use or handle your personal information, please contact us.
We will review your complaint & respond within a reasonable timeframe.
If you are dissatisfied with our response, you may be entitled to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Website: www.oaic.gov.au

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, website functionality or legal requirements.
Any updates will be published on this page with a revised “Last Updated” date.
We encourage visitors to review this policy periodically.

14. Contact Us

Black Hawk Metals
Email: sales@blackhawkmetals.com.au
Phone: (07) 3139 1474
Website: https://www.blackhawkmetals.com.au/
Location: Acacia Ridge, Queensland, Australia
Email: sales@blackhawkmetals.com.au